Shipping Policy

Shipping Policy

At MORTON STYLE LTD, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases, including backpacks, travel bags, business bags, messenger bags, and utility bags.

By placing an order on our website, you agree to the terms below.

1. Order Processing Time

All orders are processed after payment confirmation.

• Processing time: 1–3 business days (excluding weekends and public holidays)
• During peak seasons, processing may take slightly longer

Once your order has been processed and shipped, you will receive a confirmation email.

2. Shipping Methods & Delivery Time

We offer international shipping through trusted logistics partners.

Estimated delivery time:

• Standard Shipping: 7–15 business days

Delivery times are estimates only and may vary depending on destination, customs clearance, and local postal services.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Tracking number
• Tracking link (if available)

Tracking information may take up to 48 hours to become active.

4. Shipping Fees

Shipping fees (if applicable) will be clearly displayed at checkout before payment is completed.

We may also offer free shipping promotions from time to time, which will be clearly stated on our website.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees depending on the destination country.

These charges are:

• Determined by local customs authorities
• Paid by the customer

MORTON STYLE LTD is not responsible for delays caused by customs clearance processes.

6. Delivery Issues & Delays

We are not responsible for delays caused by:

• Customs inspections
• Courier or postal service delays
• Incorrect or incomplete shipping addresses provided by the customer
• Force majeure events (e.g., weather conditions, strikes, or transport disruptions)

7. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

• Orders shipped to incorrect addresses due to customer error are not eligible for replacement or refund
• Additional shipping fees may apply for reshipment

8. Lost or Missing Packages

If your tracking shows “delivered” but you have not received your package:

1. Contact your local courier first
2. Then contact our support team for assistance

We will help investigate with the logistics provider where possible.

9. Shipping Restrictions

Some products or regions may have shipping limitations due to customs regulations or carrier restrictions.

If we are unable to ship to your location, you will be notified and refunded.

10. Contact Us

If you have any questions about shipping, please contact us:

Email: payment@mortonstyle.net
Phone: +44 7397221830

We aim to respond within 24–48 hours.