Returns service

Returns Service

At MORTON STYLE LTD, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we offer a clear and fair returns service in accordance with the terms below.

1. Return Period

Customers may request a return within 14 days of receiving their order.

Return requests submitted after this period may not be accepted.

2. Eligible Items

To qualify for a return, items must meet the following conditions:

• Unused, unworn, and in original condition
• Returned with original packaging and labels
• Free from damage, stains, or signs of wear

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return, please contact our support team:

Email: payment@mortonstyle.net

Please include:

• Order number
• Reason for return
• Photos of the product (if applicable)

Our team will review your request and provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a tracked shipping service
• We are not responsible for lost return parcels during transit

5. Refunds

Once your return is received and inspected:

• You will receive a confirmation email regarding approval or rejection
• Approved refunds will be processed to your original payment method
• Processing time may take 5–10 business days, depending on your bank or payment provider (such as Stripe)

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

After verification, we will offer either:

• A replacement item, or
• A full refund

7. Non-Returnable Situations

We may not accept returns in the following cases:

• Items showing signs of use or wear
• Returns requested after the allowed return period
• Items not in original condition or missing packaging

8. Order Cancellation

Orders can only be cancelled before shipment.

Once an order has been dispatched, it must follow the standard return process.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account
2. Contact your payment provider (e.g., bank or Stripe)
3. If still unresolved, contact our support team

10. Contact Us

If you have any questions regarding returns, please contact us:

Email: payment@mortonstyle.net
Phone: +44 7397221830

We aim to respond within 24–48 hours.