Refund Policy

Refund Policy

At MORTON STYLE LTD, we are committed to providing high-quality bags and accessories, including backpacks, travel bags, business bags, messenger bags, and utility bags. If you are not satisfied with your purchase, we offer a transparent and fair refund policy as outlined below.

1. Refund Eligibility

Refunds are available under the following conditions:

• The item is returned within 14 days of delivery
• The item is unused, unworn, and in original condition
• The item is returned with original packaging and all accessories

Items that do not meet these conditions may not qualify for a refund.

2. Refund Process

To request a refund, please contact us:

Email: payment@mortonstyle.net

Please include:

• Order number
• Reason for refund request
• Photos of the item (if damaged or defective)

Once approved, we will provide return instructions.

3. Inspection and Approval

After receiving the returned item:

• We will inspect the item for eligibility
• You will be notified whether your refund is approved or rejected
• We reserve the right to refuse refunds for items that do not meet return conditions

4. Refund Method

Approved refunds will be issued to your original payment method.

Payments processed through secure providers such as Stripe will be returned to the same account used for purchase.

5. Processing Time

Refunds are typically processed within:

• 5–10 business days after approval

Processing time may vary depending on your bank or payment provider.

6. Shipping Costs

• Original shipping fees are non-refundable unless the item is defective or incorrect
• Return shipping costs are the responsibility of the customer unless otherwise stated

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

After verification, we will offer:

• A replacement, or
• A full refund

8. Non-Refundable Cases

Refunds may not be granted in the following cases:

• Items showing signs of use or wear
• Returns requested after the 14-day period
• Items without original packaging or missing parts

9. Order Cancellation

Orders may only be cancelled before dispatch.

Once shipped, orders must follow the standard return and refund process.

10. Delayed or Missing Refunds

If you have not received your refund:

1. Check your bank account
2. Contact your payment provider (bank or Stripe)
3. If still unresolved, contact our support team

11. Contact Us

For any refund-related questions, please contact:

Email: payment@mortonstyle.net
Phone: +44 7397221830

We aim to respond within 24–48 hours.