Order

Order Information

This page explains how orders are processed and managed at MORTON STYLE LTD.

By placing an order on our website, you agree to the terms below.

1. Order Confirmation

Once your order is successfully placed:

• You will receive an order confirmation email
• This email confirms that we have received your order
• Orders are only processed after payment is successfully completed

If you do not receive a confirmation email, please contact us.

2. Order Processing Time

All orders are processed within:

• 1–3 business days (excluding weekends and public holidays)

During peak seasons, processing may take slightly longer.

3. Order Changes or Cancellation

You may request changes or cancellation only before the order is shipped.

Once the order has been dispatched:

• It cannot be modified
• It must follow our Returns & Refunds policy

4. Order Status

You may receive updates at different stages:

• Order confirmed
• Processing
• Shipped
• Delivered

Tracking details will be provided once the order has been shipped.

5. Payment Processing

All payments are securely processed through trusted providers such as Stripe.

If payment fails or is declined, the order will not be processed.

6. Order Verification

For security reasons, some orders may be subject to verification.

We reserve the right to:

• Hold orders for additional checks
• Request customer confirmation
• Cancel suspicious or high-risk orders

7. Shipping After Order Placement

Once your order is processed:

• It will be handed over to our logistics partners
• A tracking number will be sent via email
• Delivery times depend on destination and shipping method

8. Incorrect Order Information

Customers are responsible for providing accurate:

• Shipping address
• Contact details
• Payment information

We are not responsible for delays or losses caused by incorrect information.

9. Lost or Missing Orders

If your order appears lost or delayed:

1. Check the tracking information
2. Contact the local courier
3. Reach out to our support team for assistance

We will help investigate where possible.

10. Contact Us

If you have any questions about your order, please contact us:

Email: payment@mortonstyle.net
Phone: +44 7397221830

We respond within 24–48 hours.